Freelance Contract
Start date: 14 October 2024
End date : 2 January 2025
Onsite Monday – Friday ( 09:00am to 6:00 pm)
About us
Since 2003, LINKVIVA has established itself as a leading event creator in the UAE, delivering more than 1,000 events and inspiring over 5 million participants. In 2023 we’ve expanded our reach to Saudi Arabia, establishing an office in Riyadh.
Throughout the years, we've built a distinguished repertoire for blending artistry with innovation, consistently pushing boundaries and setting new industry standards.
Our expertise spans the tourism, sports & wellness, and real estate sectors and we excel in crafting mega festivals and mass participation community sporting events.
Our approach is globally creative, yet locally strategic making our execution holistic and our solutions innovative.
At LINKVIVA, we don't just plan events, we craft legacies. We strive to create experiences that resonate beyond the initial excitement, leaving a positive impact on lives for years to come.
Our Culture
Our mission is to create unforgettable moments, and we believe that our people are at the heart of this mission. We are committed to fostering a cohesive company culture where performance management and career success planning are fully aligned.
About the Role
- Managing and supervising the guest relations team
- Handle and resolve guest complaints
- Ensuring and providing flawless, professional and high class guest service experiences
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Customer service drive with outstanding communication and active listening skills
- Create briefing and training material and conduct training sessions as required
- Create and manage processes for guest management
- Preparing reporting templates in line with festival objectives
- Managing and updating a master report to be submitted to the client post event
- Attending daily/weekly meetings to discuss forthcoming events
- Assisting event/zone managers to ensure the smooth running of events
- Managing and liaising with volunteers (including assigning them tasks and providing training)
- Supporting all departments across the event with any tasks that would contribute to guest experience